1. About this policy
This Cookie Policy explains how Acuvera Consulting GmbH ("Acuvera", "we", "us", "our") uses cookies and similar technologies on www.acuvera.ch. It should be read together with our Privacy Policy. The controller is Acuvera Consulting GmbH, CHE-326.713.221, Altendorfstrasse, 8852 Altendorf, Switzerland. Contact: info@acuvera.ch. We operate in Switzerland, the United Kingdom, South Africa, and Mauritius, and comply with the Swiss FADP, the UK GDPR together with the Privacy and Electronic Communications Regulations ("PECR"), POPIA, and the Mauritius Data Protection Act 2017.
2. What cookies and similar technologies are
Cookies are small text files placed on your device when you visit a website. Similar technologies include browser local storage, session storage, pixels, and software development kits (SDKs). For brevity, we refer to all of these as "cookies" in this policy. Cookies can be set by us ("first-party") or by third parties whose services we use ("third-party") and may last only for a single browsing session ("session cookies") or remain on your device for a defined period ("persistent cookies").
3. Legal basis for using cookies
We rely on the following legal bases. Strictly necessary cookies are set on the basis of our legitimate interest in operating a secure and functional Website. All non-essential cookies, including analytics and session diagnostics, are loaded only after you provide your prior, informed, freely given, and specific consent through our cookie banner. This consent requirement applies under PECR and UK GDPR in the United Kingdom, under POPIA in South Africa, under the Mauritius DPA, and under the FADP and Swiss Telecommunications Act in Switzerland. You can withdraw your consent at any time, and the lawfulness of processing carried out before withdrawal is not affected.
4. Categories of cookies we use
4.1 Strictly necessary
These cookies are required for the Website to function and cannot be switched off. They include cookies that record your cookie preferences, maintain your session, and protect against malicious activity. No consent is required for these cookies.
4.2 Analytics: Google Analytics 4
Provider: Google Ireland Limited and Google LLC. Purpose: aggregate measurement of how visitors use the Website. Data processed: pseudonymous client identifier, pages viewed, referrer, approximate location at country or region level, and truncated IP address. Cookies: _ga, _ga_*. Retention: up to 14 months. International transfer: data may be processed in the United States under the EU–US and UK–US Data Privacy Framework, or otherwise under Standard Contractual Clauses with the Swiss and UK addenda. Loaded only after you enable the Analytics category in the cookie banner and save your preferences.
4.3 Session diagnostics: Microsoft Clarity
Provider: Microsoft Corporation. Purpose: anonymised session recordings and heatmaps to diagnose user experience issues. Data processed: mouse movement, clicks, scrolls, pages viewed, and device information. Form inputs and other sensitive content are masked by default. Cookies: _clck, _clsk, CLID, ANONCHK, MUID. Retention: up to 13 months. International transfer: data may be processed in the United States under Standard Contractual Clauses with the Swiss and UK addenda. Loaded only after you enable the Session replay category in the cookie banner and save your preferences.
4.4 Preference cookies
We store limited preference data, such as your language selection and the record of your cookie consent choices, so that the Website behaves consistently for you on return visits.
4.5 No advertising or cross-site tracking
We do not use cookies for advertising, retargeting, profiling, or cross-site tracking, and we do not sell personal data collected through cookies to third parties.
4.6 Cloudflare Web Analytics
We also use Cloudflare Web Analytics, a privacy-first measurement tool that sets no cookies and collects no personal data; it runs regardless of your cookie choices because it has nothing to consent to.
5. Consent and how to change it
When you first visit the Website, our cookie banner asks you to accept all cookies, reject all non-essential cookies, or customise your choices by category. We record your choice so we can prove that valid consent was obtained. You can change or withdraw your choice at any time by reopening the cookie preferences on this page or by clearing the cookies set by our domain in your browser.
6. Managing cookies in your browser
Most browsers let you view, block, or delete cookies through their settings. The relevant help pages are: Google Chrome (support.google.com/chrome), Apple Safari (support.apple.com), Mozilla Firefox (support.mozilla.org), and Microsoft Edge (support.microsoft.com). Please note that disabling strictly necessary cookies may prevent parts of the Website from working correctly. We currently do not respond to "Do Not Track" browser signals, because there is no common industry standard for how they should be interpreted; you can still manage your preferences through our cookie banner.
7. International transfers
Personal data collected through cookies may be transferred between Switzerland, the United Kingdom, South Africa, Mauritius, the European Economic Area, and the United States. We rely on adequacy decisions where available and otherwise on Standard Contractual Clauses with Swiss and UK addenda, the conditions in POPIA s.72, and the safeguards in section 36 of the Mauritius Data Protection Act 2017.
8. Children
The Website is not directed at children. We do not knowingly process personal data of children through cookies. Where consent is required from a parent or guardian, we expect adult users to manage cookie preferences on behalf of any minor in their household.
9. Changes to this policy
We may update this Cookie Policy from time to time to reflect changes in the cookies we use, in technology, or in applicable law. The current version is always available on this page with the date of last update.
10. Contact and complaints
For questions about this Cookie Policy or to exercise your rights, please contact us at info@acuvera.ch. You may also lodge a complaint with the supervisory authority in your jurisdiction: the Federal Data Protection and Information Commissioner in Switzerland, the Information Commissioner's Office in the United Kingdom, the Information Regulator in South Africa, or the Data Protection Office in Mauritius.